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Entries in Europe (47)

Tuesday
Aug142012

Mamaison Hotels & Residences

Mamaison Hotels & Residences are a unique collection of Boutique Hotels, Business & Conference Hotels, and All-Suites Residence Hotels, all leaders in the hospitality world across Central & Eastern Europe’s finest destinations.


Appealing to both discerning leisure and business travelers alike, individual flair is felt in everything that they do. From charm and cuisine, to service and facilities; as special and original as YOU!  

 

From Bratislava to Budapest, and Prague to Warsaw, Mamaison’s unique properties take you to the heart of these exciting locations. Within easy reach of central and Eastern Europe’s major historical attractions, vibrant culture, busy business districts and fashionable shopping centers, Mamaison places you where you want to be.

 

Summer in the City where the longer you stay, the less you pay!  Enjoy the sunlit cities from June until September when days are long and spend your summer in Europe’s most desirable destinations - rich of culture, sights and fun – with a 20% discount!

Experience can say more than a thousand words – come to feel the pleasure of the sunny season (May 1st – September 2nd)  in some of the most beautiful European Capitals while staying in the truly unique hotels & residences. Stay with Mamaison and save 15% off the best available rate when staying 2 days or 20% off when staying 3 or more days.

Book your summer getaway now – The longer you stay, the less you pay! and don’t miss all the Specials

Participating hotels

Mamaison All-Suites Spa Hotel Pokrovka Moscow - hotel website
Mamaison Hotel Le Regina Warsaw - hotel website
Mamaison Hotel Andrassy Budapest - hotel website
Mamaison Hotel Riverside Prague - hotel website
Mamaison Suite Hote Pachtuv Palace Prague - hotel website
Mamaison Hotel Imperial Ostrava - hotel website
Mamaison Residence Izabella Budapest - hotel website
Mamaison Residence Diana Warsaw - hotel website
Mamaison Residence Sulekova Bratislava - hotel website
Mamaison Residence Belgicka Prague - hotel website

 

 

About Mamaison Hotels & Residences:
Mamaison Hotels & Residences is an independent hotel chain in Central and Eastern Europe. The company has 10 years of experience in the hotel industry. Mamaison Hotels & Residences offer their guests a portfolio of ten selected hotels from midscale to upscale deluxe category, classified as three hotel types - “Mamaison Boutique Hotels”, “Mamaison Business & Conference Hotels” and “Mamaison All-Suites Residence Hotels”. The hotels are located in the heart of the attractive cities of Budapest, Bratislava, Moscow, Ostrava, Prague and Warsaw. This unique hotel concept is distinguished by its design, buildings true to their original surroundings, personal style and first-class service and is a winner with both business and leisure travellers.

 

Tuesday
Apr202010

If I owned a Hotel...

I love hotels,  I love looking at photos of guestrooms in the same way as some people salivate over recipe books.  I have worked in hotels as has my daughter so this got me thinking…if I owned a hotel.

 

To begin, I would realize that the most important people in my hotel are the housekeepers.  It does not matter how great the facilities are or luxurious the spa.  If the guestroom is unkept, in any manner, I’m not coming back.  Period.  If the room is really run down, I’m not coming back and I’m telling everyone I know about it. I want to walk into my guestroom and see no evidence that anyone has been there before.  No left over trash, no hairs in any location, no dust on any surface.   I can forgive the sully person at the front desk, the concierge who does not call back, my breakfast missing my bacon but not stains, in any shape or form.

 

I have been warmly greeted at the front desk of a 2* hotel and ignored at a 5* resort.  Working at the front desk requires patience & kindness.  Some people are just not cut out for this job and my hotel will recognize these people and remove them from dealing with my guests.  I expect a smile at the bare minimum and polite conversation if there is time.  I expect my guests to feel welcomed & special to be booking into my hotel.  This costs my staff nothing to achieve except time.  My staff must be up to date with all specials and promotions including general knowledge of the area.



I would rent my dining room to experienced restaurateurs and let them deal with this end of the business.  I would deal with breakfast only & keep a small room service menu.  I am not a restaurateur, I am a hotel owner.  My job is to sell my guestrooms not dining tables.

 

I would spend a lot of time on the never ending maintenance of all the public areas, guestrooms, air & heating units etc.  Boring but a stitch in time, saves nine. I would include wireless Internet, breakfast, local calls, decent size toiletries, enough towels, bottled water for each guest and lots of clear reception TV channels in the price of my guestroom. I would approach local business within my area and get great samples of their products for my guests. Attached with their business card, of course.



I would not care about any rating system.  In my mind, this only means that a hotel has more in house facilities that I do not have. For example, you cannot get a 5* if you don’t offer a swimming pool, spa, exercise room, business facilities etc.  I would concentrate on my guest.  I would build my business with every guest that leaves.  If a guest is happy, they will tell 5 people, if they are unhappy, they will tell 20.  I will follow up with each guest via email and invite them to contact me,  I would keep an email list and offer specials,  I would read what my former guests are writing about me online and respond to everyone.  I would make my website easy to navigate with a quick booking system.



Obviously, I would have accountants, bookkeepers, IT, middle managment, grounds, maintenance people and more to deal with but my guest does not care and they pay my bills.  So I will take very good care of the people that make my guests stay an exceptional experience.  I will reward them accordingly.   As should you,  so the next time you are leaving your room, please leave a tip behind, not your dirty sock.

 

>>>  if I owned an airline…

 

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